You can check the balance, expiry date and transaction history of your eftpos gift card at www.myprepaidcentre.com.au, plus also to view the transaction history and your cards expiry date.

eftpos gift cards can be used to make purchases at any merchant within Australia, who accept eftpos (subject to the merchant’s discretion).

Some merchants may choose not to accept eftpos Gift Cards.

eftpos gift cards cannot be used online, or to withdraw cash via an ATM’s or eftpos facility (i.e., cash out in-store).

You can view your cards expiry date as well as available balance and transaction history on www.myprepaidcentre.com.au

If the transaction declines, there are a few possible reasons for this:

1. Does the merchant accept eftpos Gift Card payments?
   1. Not all merchants may choose to accept eftpos Gift Cards. In this event, you as the customer will need to provide another payment type that the merchant accepts.
        
2. Is the merchants eftpos facility ‘online’?
   1. All eftpos Gift Card transactions must be made via a payment terminal that is online and connected to the eftpos payments network. If the merchant’s terminal is offline, you as the customer will need to provide another payment type that the merchant can accept.
        
3. The eftpos gift card magnetic stripe may be damaged.
   1. Please ‘contact us’ via the website for further.
        
4. There may be insufficient funds left on the eftpos gift card for the transaction.
   1. Please check your Card balance via our website.
        
5. eftpos gift card may have expired.
   1. Please check the expiry date of your Gift Card via our website

 The only time we will replace a Card is when:

• The Gift Card is valid (i.e., it has not expired).
• There is available balance remaining on the card; and
• The Cardholder is in possession of the physical card.
• The card is not working when swiped in store
• We have an obligation to replace the card as required by law

For further enquiries about replacement cards, please Contact us using the ‘contact us’ form on our website. Our team will respond to your enquiry within 24 hours (Monday to Friday) to assist.